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Cookie Policy

Last Updated: February 8, 2026

This Cookie Policy explains how SohoWizz Technology Solutions uses cookies and similar tracking technologies. We respect your privacy and comply with GDPR, CPRA/CCPA, and Bermuda PIPA requirements. You have control over which cookies we use through our geo-targeted consent banner.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences, improve functionality, and provide analytics about how visitors use the site.

Types of cookies we use:

  • Session Cookies: Temporary cookies deleted when you close your browser
  • Persistent Cookies: Remain on your device for a set period or until deleted
  • First-Party Cookies: Set by SohoWizz directly
  • Third-Party Cookies: Set by our service providers (GoHighLevel, analytics tools)

2. Cookie Categories

Strictly Necessary Cookies

Purpose: Essential for website operation. Cannot be disabled.
Legal Basis: Legitimate interest (required for service delivery)

These cookies enable core functionality such as security, network management, and accessibility. The website cannot function properly without these cookies.

Cookie NamePurposeDuration
cookie_consentStores your cookie preferences1 year
session_idMaintains your session stateSession
security_tokenPrevents CSRF attacksSession

 

Functional Cookies

 Purpose: Remember your preferences and enhance functionality

Legal Basis: Consent required (GDPR/CPRA)

These cookies allow the website to remember choices you make and provide enhanced features.

Cookie NamePurposeDuration
language_prefStores language preference1 year
theme_modeRemembers dark/light mode choice1 year
chat_historyMaintains AI chat conversation context30 days

 

3. Third-Party Cookies

We use the following third-party services that may set cookies:

3.1 GoHighLevel

  • Purpose: AI chat, voice receptionist, booking calendar
  • Cookies: Session management, conversation history
  • Privacy Policy: GoHighLevel Privacy Policy

3.2 Google Analytics

  • Purpose: Website analytics and performance monitoring
  • Cookies: _ga, _gid, _gat
  • Privacy Policy: Google Privacy Policy

3.3 SuperOps (Client Portal)

  • Purpose: Client authentication and ticketing
  • Cookies: Authentication tokens, session management
  • Note: Only used when accessing the client portal

3.4 Do Not Track

We respect Do Not Track (DNT) browser signals for California residents as required by CPRA. When DNT is enabled, we will not set non-essential cookies or use tracking technologies.

6. Consent Logging

We maintain records of your cookie consent choices, including:

  • Date and time of consent
  • Categories of cookies accepted/rejected
  • IP address and approximate location
  • Browser and device information
  • Version of this Cookie Policy displayed

These records are kept for compliance purposes and to honor your preferences across sessions.

7. Changes to This Cookie Policy

We may update this Cookie Policy to reflect changes in our practices or legal requirements. When we make material changes:

  • We will update the “Last Updated” date
  • We may request renewed consent where required