AI Use & Transparency
Last Updated: February 8, 2026
At SohoWizz, we believe AI should enhance human expertise, not replace it. This page explains exactly how we use artificial intelligence in our operations, the safeguards we have in place, and your rights when interacting with our AI systems.
Our AI Philosophy
Artificial intelligence is a powerful tool for improving cybersecurity operations, but it must be used responsibly. We are committed to:
Full Transparency
You always know when you're interacting with AI. We clearly disclose AI usage in all our systems and communications.
Privacy Protection
Your data used by AI systems is encrypted, never sold, and handled in full compliance with GDPR, CPRA, and PIPA.
Continuous Improvement
We regularly audit AI performance, address biases, and improve responses based on real client feedback.
Human Access
You can request to speak with a human expert at any time during any AI interaction—no questions asked.
Ethical Boundaries
Our AI systems are programmed with strict ethical guidelines and decline inappropriate or potentially harmful requests.
AI Governance & Oversight
Human Review Processes
- Daily: AI conversation logs reviewed for quality and accuracy
- Weekly: Performance metrics analyzed and improvement areas identified
- Monthly: Comprehensive audit of AI decisions and outcomes
- Quarterly: Bias testing and ethical compliance review
Accountability Structure
- Chief Information Security Officer: Final responsibility for AI security decisions
- AI Oversight Committee: Reviews AI performance and ethical compliance
- Client Feedback Loop: Your feedback directly influences AI improvements
- Third-Party Audits: Independent review of AI systems and safeguards
Continuous Improvement
We constantly improve our AI systems based on:
- Client feedback and complaints
- Human expert corrections and overrides
- Performance metrics and accuracy scores
- Industry best practices and emerging standards
- Regulatory guidance on AI usage
Your AI Rights
When interacting with our AI systems, you have the right to:
- Know It’s AI: Be informed when you’re interacting with an AI system
- Human Alternative: Request human assistance at any time
- Data Access: See what data AI systems have about you
- Data Deletion: Request deletion of your AI conversation history
- Opt-Out: Choose not to interact with AI and use only human support
- Explanation: Understand how AI made decisions affecting you
- Correction: Challenge and correct inaccurate AI responses
- File Complaints: Report AI system problems or concerns