Client Support Portal
Access your secure client portal to create support tickets, view system status, and manage your cybersecurity services.
Access Your Client Portal
Our secure SuperOps client portal gives you 24/7 access to create support tickets, track issue resolution, view your security status, and manage your services. Login with your credentials to get started (🔒 Secure encrypted connection).
How to Get Support
Your 24/7 cybersecurity operations team, powered by responsible AI technology with human oversight.
Call Our Support Line
For urgent issues requiring immediate attention, call our dedicated support line. Our AI receptionist is available 24/7 and can escalate to on-call engineers.
Support Phone: Available through your client portal 24/7/365 availability
Live Chat Support
Connect with our AI chat concierge or a live support engineer directly through the client portal for real-time assistance with your issues.
Chat Hours:
AI: 24/7 instant response
Human experts: 8 AM - 8 PM EST
Create a Ticket
Login to the client portal to submit a support ticket. Our system automatically routes your request to the right team based on urgency and topic.
Response Times:
Priority 1 (Critical): 15 minutes
Priority 2 (High): 1 hour
Priority 3 (Normal): 4 hours
AI Transparency: All AI interactions are clearly disclosed. You can request human assistance at any time. Our AI systems are designed to enhance, not replace, human expertise and accountability.
What You Can Do in the Client Portal
Discover how SohoWizz can protect your business with enterprise-grade cybersecurity and compliance solutions. Schedule a free Cyber Risk Review to identify your vulnerabilities and learn about our protection levels.
Submit & Track Tickets
Create support requests, upload screenshots, and track resolution progress in real-time.
Receive Alerts
Get notified of security events, maintenance windows, and ticket updates.
View Security Dashboard
Monitor your security status, view recent threats blocked, and see compliance scores.
Access Documentation
View security policies, user guides, and compliance documentation anytime.
Review Reports
Access monthly security reports, compliance audits, and system health metrics.
Get Your Complimentary Cyber Risk Consultation
Speak with our security specialists to identify potential vulnerabilities, compliance gaps, and practical next steps to protect your business — all in under 30 minutes.